Eskom has announced decisive measures to tighten its digital and physical security following a breach in its Online Vending System (OVS), which was used to issue fraudulent prepaid electricity tokens. The power utility revealed the update on Wednesday, as it moves to restore public trust after the incident exposed significant flaws in its infrastructure.
“We are fully aware of the challenges that have emerged within the OVS environment,” said Eskom CEO Dan Marokane.
“We have taken clear steps to address them.”
Last year, a forensic report uncovered how the system was manipulated to generate and distribute fake tokens. The breach raised alarm about both physical and cybersecurity weaknesses in Eskom’s prepaid electricity platform.
Eskom: Focus on system overhaul and accountability
Marokane stressed that Eskom’s response goes beyond a technical repair.
“Our focus is on restoring trust, strengthening our systems, and ensuring that our customers can rely on a secure and efficient service,” he said.
“This is not just a technical fix, it is part of a broader commitment to transparency, operational excellence and accountability.”
Eskom has rolled out several internal controls to prevent future incidents. These include measures to restrict digital and physical access to key systems and reinforced infrastructure to better guard against tampering.
Investigations Underway, New System Coming
The utility confirmed that some employees linked to the breach have been placed on precautionary suspension while investigations continue. Eskom is also working with law enforcement to pursue criminal charges where appropriate.
“[We are] accelerating the acquisition of a new, secure vending system,” said Marokane.
“It’s designed to replace the current OVS and prevent future incidents.”
Should Eskom have moved faster to secure its systems, or has it done enough to regain the public’s trust after the breach?
Let us know by leaving a comment below, or send a WhatsApp to 060 011 021 1.
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