South African Social Security Agency (SASSA) Chief Executive Officer, Themba Matlou, has called for an all hands on deck approach to assist beneficiaries who have been identified for review in the August grant payment cycle.
This as the agency is working to enhance operations at local offices in efforts to ensure that beneficiaries are not severely inconvenienced when they present themselves for social grants review in the coming days.
“We are intent in our drive to assist all our clients to have their grants reviewed as seamlessly as possible, so that no one leave[s] our offices without being assisted and being burdened with back and forth. It is for this reason that we want everyone, especially at the senior level, to get their hands dirty as well and be on the ground to assist our important clients,” Matlou said.
Visible to clients
Executives and senior managers have been asked to be visible to clients and ensure that enquiries regarding the fourth payment date are addressed promptly and professionally.
“The ongoing social grants reviews have put a spotlight on us as an organisation and tested our capacity to handle the inflow to our local offices, and we are addressing some of the challenges that we have picked up in the last few months.
The SASSA grants payment dates have been set for 5-7 August 2025.
Pay dates for August 2025
• Old age grant – Tuesday, August 5
• Disability grant – Wednesday, August 6
• All other grants (including child grants) – Thursday, August 7
‘No room for tardiness’
“Whilst the majority of payments will proceed without any hindrance, we want to ensure that we leave no room for tardiness at the expense of the vulnerable,” Matlou said.
He reiterated the importance of social grant reviews, saying they are the best tool to safeguard the government fiscus, thus ensuring that social grants are paid to eligible beneficiaries, while strengthening the integrity of the system and curbing fraudulent activities internally and externally.
Additionally, he urged all SASSA beneficiaries to not be alarmed and heed the call to have their grants reviewed so that their personal details can also be updated for ease of communication going forward.
Beneficiaries, who have been affected by the grants review, are encouraged to visit their nearest SASSA local office and bring the following documents:
• Valid South African ID (13-digit barcoded ID or smart ID card).
• Proof of income (e.g. payslips, pension slips, or affidavits if no longer employed or employment discharge confirmations).
• Bank statements (last 3 months) – for all active bank accounts.
• Proof of residence (e.g. utility bill or letter from a local authority).
• Marriage certificate or divorce decree (if applicable).
• Death certificate (if some death has occurred, for example, child, spouse etc).
• Any other supporting documents relevant to your grant type (e.g., birth certificates for Child Support Grants, school attendance proof for Foster Care Grants).
For more information, beneficiaries can visit www.sassa.gov.za or call the toll-free number on: 0800 60 1011 or GrantEnquiries@sassa.gov.za.
Do you collect one of the various SASSA grants every month?
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