VINTED customers are facing huge delays in receiving or sending their orders because of an issue with delivery firm InPost.
Shoppers claim their parcels have been stuck in transit for days on end or have gone “missing” without any updated tracking information.
Vinted sellers frequently use InPost lockers to send their parcels but they’re facing huge delays currently[/caption]
Others said their items had been marked as delivered but they hadn’t received them, or that all InPost lockers in their area were completely full.
InPost’s locker drop-off lets you deposit parcels into secure automated lockers at places like supermarkets and petrol stations.
The company’s courier partners will then collect the parcel for delivery, either to another locker or directly to the recipient’s home.
InPost has said it’s working to resolve the problem, which it blamed on a “software integration issue”.
Hundreds of customers have been complaining on social media as a result.
“Im missing 15 parcels still from 12th september!!! Terrible service sort it out,” one person wrote.
Another fumed: “Absolutely useless, how on earth can you call yourselves a parcel delivery firm if you can’t actually deliver parcels. 11 and 12 days since they were posted. Utterly ridiculous.”
A third person said: “Inpost you are a disappointment. I sent my parcel last Monday and it’s still not left the locker I put it in since then even though your advisors said it would be fixed today.
“I’ve recollected my item because no point it just being sat there. Need to find another postage company.”
Another person said their parcel was collected nine days beforehand but the tracking hadn’t updated at all.
“This is a disgrace. Please confirm you have not lost this parcel,” they wrote.
Meanwhile another shopper said: “Being told ‘be sorted by Wednesday’ to now an updated delivery date of 22nd of October!
“Won’t use inpost ever again. Doubt Vinted are super impressed!”
Customers were initially told the issue would be resolved by Wednesday but some say they’ve still been left waiting.
A customer service spokesperson on X explained that some parcels were being held at warehouses while the company deals with a backlog.
A spokesperson told The Sun: “We want to apologise to all customers impacted by a software integration issue that resulted in delays within part of our network.
“Since isolating the root cause, our engineers have been working around the clock to put the correct fixes in place, and the additional resource we have deployed means the backlog has significantly decreased.
“With parcels moving fluidly through our network, and all of our lockers now fully operational, we are confident in our progress towards quickly resolving the situation.
“We are very aware of the delays and inconvenience we have caused, and for that we are truly sorry.”
Vinted sellers frequently use InPost to send their parcels.
The shipping option can also be selected on eBay and Depop too.
InPost acquired parcel delivery firm Yodel in May.
At the time it said it would create one of the largest logistics firms in the UK.
InPost UK chief executive Neil Kuschel said the deal would help it handle more than 300million parcels a year while “reshaping the future of parcel delivery”.
New Vinted rules to be aware of
IF you fancy clearing out your wardrobe and getting rid of your old stuff on Vinted, you’ll need to consider the new rules that recently came into play.
If people are selling personal items for less than they paid new (which is generally the case for second-hand sales), there is no impact on tax.
However, since January 1, digital platforms, including eBay, Airbnb, Etsy, Amazon and Vinted, must share seller information with HMRC as part of a crackdown.
You’re unlikely to be affected if you only sell a handful of second-hand items online each year – generally, only business sellers trading for profit might need to pay tax.
A tax-free allowance of £1,000 has been in place since 2017 for business sellers trading for profit – the only time that an individual personal item might be taxable is if it sells for more than £6,000 and there is a profit from the sale.
However, firms now have to pass on your data to HMRC if you sell 30 or more items a year or earn over £1,700.
It is part of a wider tax crackdown to help ensure that those who boost their income via side hustles pay up what they owe.
While your data won’t be shared with HMRC if you earn between £1,000 and £1,700, you’ll still need to pay tax as normal.
